1. What materials are your luggage and leather products made of?
Our products are crafted from high-quality materials including genuine leather, vegan leather, polycarbonate, and aluminum to ensure durability, function, and style.
2. Do you offer international shipping?
Yes, we ship internationally. Shipping fees and delivery times vary depending on your location. You’ll see the estimated cost and time at checkout.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to track your parcel.
4. Can I return or exchange a product?
Yes. We offer a 14-day return and exchange policy for unused items in their original condition. Please refer to our Return Policy for more details.
5. How do I care for my leather products?
To maintain your leather goods, avoid prolonged exposure to direct sunlight, moisture, and chemicals. Use a soft cloth and leather conditioner regularly to keep them looking new.
6. Do your suitcases come with a warranty?
Yes, our luggage comes with a 1-year limited warranty covering manufacturing defects. Damage due to misuse or transport handling is not covered.
7. Can I modify or cancel my order after placing it?
If your order hasn’t been shipped, please contact us at dongdong1118@outlook.com as soon as possible. Once shipped, we cannot modify or cancel the order.
8. Do you offer customization or engraving services?
At this time, we do not offer personalization services. However, we are working to make this available in the future.
9. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and other major payment gateways.
10. Is my personal information secure on your site?
Absolutely. Our website uses SSL encryption to protect your data. We also do not store your payment information on our servers.