1. Shipping Locations
We proudly ship both domestically within Hong Kong and internationally to most major countries worldwide.
2. Processing Time
Orders are processed within 1–3 business days after payment confirmation. Please note that processing may take longer during peak seasons or sales promotions.
3. Shipping Methods & Estimated Delivery Times
| Region | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Hong Kong | SF Express / Local Courier | 1–3 Business Days |
| Asia-Pacific | Standard International | 5–10 Business Days |
| Europe & US | Standard International | 7–14 Business Days |
| Rest of World | Standard International | 10–20 Business Days |
Please note that these are estimates and delays may occur due to customs, weather, or courier service disruptions.
4. Shipping Fees
Shipping fees are calculated at checkout based on the weight, size, and destination of your order. Free shipping may be available for qualifying orders.
5. Tracking Information
Once your order is shipped, you will receive an email with tracking details. You can track your order directly using the provided link.
6. Customs & Import Duties
International orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer and vary by country. We advise checking with your local customs office for more details.
7. Undeliverable Packages
If a package is returned due to an incorrect address or failed delivery attempts, the customer is responsible for the reshipping cost.
8. Lost or Damaged Items
If your item arrives damaged or does not arrive within the expected delivery time, please contact us at dongdong1118@outlook.com with your order number. We will work with the courier to resolve the issue.
9. Contact Us
If you have any questions about our shipping policy, feel free to contact our support team at:
Email: dongdong1118@outlook.com
Phone: 94437421
Address: RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok Kowloon, Hong Kong.